Read what our Service Department customers have to say!

Comments|feedback extracted from actual Audi owner surveys.

March 20, 2017 | Karen K. - "The car was in for recall work. It was completed timely and everything was explained."

March 18, 2017 | Susan S. - "Ryan B. always offers exceptional service."

March 13, 2017 | Howard L. - "The service representative was great to work with. Always great service. Thanks."

March 12, 2017 | Edith S. - "Ryan does an awesome job in keeping me informed during the service appointment."

March 11, 2017 | William S. - "Ryan Barnum is the best. Please keep Ryan Barnum in the dealership. He serves you and us very well. He is top notch."

March 11, 2017 | Tuck C. - "Ryan Barnum is always extremely accommodating to me and my needs around scheduling service visits. I continue to be impressed by the level of service provided by Ed Carroll Audi and, specifically, Ryan Barnum. I have owned Audis and had them serviced in four states, Ed Carroll and Ryan Barnum are head and shoulders above the rest when it comes to the level of attention provided to me and my cars. Car was returned cleaned and looking showroom new!"

March 11, 2017 | Bill L. - "Ryan is outstanding!"

March 10, 2017 | Jan J. - "Ryan Barnum is the reason that I (and my entire family) purchase our vehicles at Ed Carroll. The service is outstanding!! As always, stellar!!"

March 6, 2017 | Robert B. - "Consultant very helpful, knowledgeable and a good guy."

February 26, 2017 | Rob Y. - "Both Ryans are always awesome! Shuttle service worked awesome dropping off and picking up."

February 23, 2017 | Paul S. - "Couldn't ask for a better response from Ryan. Very accommodating. Nice job. The check-up on rest of my Audi was a nice extra."

February 20, 2017 | Andrew H. - "Ryan is great as always! I know what to expect, and receive what I expect every time. The process was very easy; response was prompt."

February 19, 2017 | Rosana G. - "Ryan Brizinsky made the entire process so simple and streamlined that I actually had time to relax and drink some coffee at the waiting room. Always courteous, patient, intelligent and elegant. We feel important, understood and know he will work on the car and help us."

February 14, 2017 | Malcolm L. - "My service advisor, Ryan, is superb... always helpful and accommodating. Great dealership, great experience with service and sales."

February 14, 2017 | Alison V. - "I won't go anywhere else. Ed Carroll is the best Audi service I've experienced in the 20 years of being an Audi driver. Thank you Ryan and Ed Carroll Audi."

February 13, 2017 | Cathy W. - "The service advisor was very helpful!"

February 8, 2017  | Lauren S. - "Ryan was an exceptional service advisor who made me feel like a highly valued customer, even through the car was purchased in Georgia where we used to live. Ryan described the new recalls that popped up in the past week, explained I could take care of them in addition to scheduled service, and set me up in a conference room so I could work while waiting for my car to be serviced. It is attention like this that would make me HIGHLY LIKELY to purchase any future Audis from Ed Carroll Audi."

February 7, 2017 | Leon H. - "Ryan was exceptional in the service he gave. I am impressed with the quality of the dealership and employees. The service was exemplary. Again, I am impressed with the excellent service I received and the politeness of the service advisor, Ryan."

February 6, 2017 | Phil M. - "I would not go anywhere else. Scott Jones is the best, as is our service person, Ryan Barnum."

February 6, 2017 |  Annette P. - "Excellent service with very friendly and helpful people. I love this place!"

January 27, 2017 | Jennifer Y. - "
Greg was excellent, professional, and prompt. Overall great experience and service! Thank you!"

January 27, 2017 | Rocklon E. - "
Service personnel are truly exceptional, helpful courteous and kind. Makes the whole process very positive."

January 20, 2017 | Janice M. - "
Everything was great. Worked out exactly as I planned it! Sweet waiting area. I live in Greeley but love the service I get from Ed Carroll Audi."

January 19, 2017 | John T. - "
In addition to taking care of our Audi service appointment, Ryan helped us schedule the repair of a small chip in our glass windshield with a neighboring vendor. We interacted with Ryan Barnum and a technician also named Ryan. Both were excellent to work with. They put a very positive personal face on the dealership. Great place."

January 13, 2017 | Stephen Y. - "
The heating and air conditioning fan failed on a very cold day. The folks at Ed Carroll Audi took care of the problem immediately."

January 12, 2017 | Chris H. - "G
reat service, absolutely top notch. A great staff all the way around. This will be the only place I have my vehicle serviced."

January 9, 2017 | Will T. - "Fixed recalled items and fixed broken visor clip under warranty. It was done in a very timely manner."

January 8, 2017 | Tuck C. - "Mr. Barnum kept me apprised of the status of my repairs as I waited in the lounge area. He communicated status a couple times during my short wait. Thanks to Ryan Barnum for working me in so quickly! He's a rockstar! You've got a great asset in him...he's the best of service advisers that I've encountered in the ownership of six Audis in four different states. Seamless process."

January 8, 2017 | Bob B. - "Extremely helpful. Very pleased with his work."

January 2, 2017 | Ashley S. - "They were great. Made sure I didn't need a car or ride somewhere (my husband was waiting for me so I did not) and done with everything in a timely manner. I had a very specific day/time I needed it done and they were incredibly accommodating. I was even flying back to town and they were flexible understanding my flight could be late. This was my first service with Ed Carroll Audi and they were great. Above and beyond my expectations."

December 27, 2016 | Marianne G. - "Great experience!"

December 26, 2016 | Scott K. - "Ryan Barnum continues to give outstanding service."

December 19, 2016 | Jeff S. - "It was very good service, very friendly."

December 15, 2016 | Jeff B. - "Best service in NoCo. Always a great experience with Ryan."

December 13, 2016 | Mark B. - "Ryan (the shorter Ryan), has always been incredibly helpful, kind and the fact that he always remembers me makes a huge (good) impression. I didn't buy this Q5 from Ed Carroll, and I was treated exactly the same way as I was when I had an Audi that I had purchased through you...that's pretty exceptional to me!"

December 11, 2016 | Anne Z. - "Very helpful and clearly explained everything. Love the charging station in the waiting area! I made the appointment online, but the service center did not get notified of my appointment. When I arrived, they did not have it in their system. However, Ryan made sure my car was serviced that day."

December 5, 2016 | David P. - "This is a great and very friendly dealership."

December 4, 2016 | Barbara K. - "Worked with Gary at Ed Carroll and he was fantastic!"

December 4, 2016 | Earl M. - "Exceptional, superb service and scheduling."

November 30, 2016 | Zach G. - "Can't say enough about Ryan, he is superb!"

November 27, 2016 | Melanie S. - "Above and beyond service by Ryan."

November 26, 2016 | Frank B. - "Ryan knew about and proposed an MMI update to resolve an occasional loud pop in the system."

November 24, 2016 | Tom M. - "Great team working at Ed Carroll."

November 22, 2016 | Henry B. - "The service consultant and maintenance work was exceptional. The team worked together to insure our safe travels. We appreciate their attention to detail."

November 18, 2016 | Narda R. - "Ryan Barnum rocks."

November 13, 2016 | Stephen F. - "Ryan totally understood what I needed to have done. Ryan was exceptional with his service, arranging for a loaner car due to the length of repair and the fact we were from out of town and the explanation of the work completed and cost breakdown. Ryan is a gem...be sure to keep him and not loose to another dealer."

November 13, 2016 | Joann B. - "
Ryan Barnum's the best Service Consultant we've ever worked with!"

November 10, 2016 | Jacob R. - "
The dealership always has refreshments available and comfy couches. Beautiful!! Ryan is great! As is the whole staff!"

November 9, 2016 | Deanna L. - "
Always an easy experience at the service department."

November 7, 2016 | Gwenneth H. - "
I love the car and great service at Ed Carroll."

November 5, 2016 | Colleen C. - "
Always kind and professional."

November 4, 2016 | Andrew H. - "
Ryan Barnum is always great! I have never had an issue at Ed Carroll Audi; I know the experience will always be great, and they truly care about their customers."

November 1, 2016 | Malcom L. -"
My service advisor, Ryan is always cordial, helpful and gets what I need done on time and done right."

October 31, 2016 | Anne G. - "
Ryan always makes this process not only quick and painless but enjoyable as well."

October 30, 2016 | Sarah B. - "
The service people and reception staff are great! I truly appreciate all the service that Ed Carroll provides. Keep up the excellent work! I appreciate that I can trust Ed Carroll to honestly and fairly service my car."

October 27, 2016 | Tom T. - "
Service is the same every time I come in... Ryan Barnum is on top of things, professional and personable and gets things taken care of in a timely manner and always seems to go out of his way to make sure all goes well."

October 25, 2016 | Skip B. - "
Always great service from Ryan Barnum."

October 24, 2016 | Kevin C. - "
Smooth and easy. Had wi-fi while in the lobby, worked on my laptop while I waited. It took exactly as long as expected (90 minutes total)."

October 24, 2016 | Bernie C. - "
Ryan Barnum is exceptional. His knowledge and service are the main reason I would buy my 3rd Audi."

October 21, 2016 | Mary K. - "
Ryan Barnum is a great asset to the Ed Carroll dealership as well as to Audi. His customer service skills are exceptional. He understood my issue and was very thorough in his explanation. At no time did I feel he was talking down to me. He was professional, kind and courteous. Thank you, Ryan, for making me feel at ease and confident that your staff would get the job done. This was one of the easiest, most pleasant service experiences I have ever had. Ryan Barnum, service advisor for Ed Carroll Audi, is a great asset to the company. His customer service skills are second to none. Vehicle delivered on time, fixed as promised. Thank you, Ryan."

October 21, 2016 | Valerie R. - "
Extremely courteous service. Really appreciate the car wash!"

October 18, 2016 | Scott K. - "
Ryan in service and the entire dealership is outstanding. That's why I drive 60 miles from Denver to buy and service my vehicles in Fort Collins. Always accommodating."

October 17, 2016 | Christie A. - "
Ryan B. was great! Friendly, and quick to get my car taken care of. I was really glad to get my car in the same day! This was a great experience. The A3 is my first Audi, and the service is just above and beyond any other car brand I have owned. Ed Carroll is great, and I will never go anywhere else."

October 15, 2016 | Kathleen W. - "
Their service department was VERY accommodating!!! I was THRILLED that though the fix took around 3 hours, I was kept up to date on the progress, offered alternatives to waiting, and was able to choose the best decision on my own. Noise gone!!! Car cleaned! Service great!!"

October 14, 2016 | Gary D. - "
Extremely knowledgeable consultant. I trust his knowledge and opinions explicitly. Audi service is flawless!"

October 11, 2016 | Janice M. - "
Love my service consultants, always have. They're my reason for going to Audi and purchasing my cars there at Ed Carroll. I didn't stay this time but I've always found it fun to wait there and I did wait just a quick time. I got the appointment in on the exact day I wanted it to be there and at the time I wanted too. I have always said I purchase my vehicles based on the service I receive at Ed Carroll. I don't live in Fort Collins so this says a lot. Ryan is fabulous and I like all he does for me. Kudos to all those in the service center."

October 10, 2016 | Phillip O. - "
Tristan in Service was very pleasant and accommodating when I called to schedule maintenance and recall work. When I came in, Ryan in Service was amazing, as always, and made sure that I had a ride back to my office. Ric Johnson had already arranged a loaner car for me to use while my vehicle was in for work. Terri at the reception desk was super friendly and chatted for a minute to catch up on my life since my last visit. Andrew in Sales greeted me as well. It is always a very pleasant experience to bring my vehicle in. And, I LOVE my Audi!"

October 7, 2016 | Grant B. - "
Extremely painless process."

October 3, 2016 | Jared H. - "
Quality experience start to finish. Engaging, professional, and friendly team."

October 3, 2016 | Stephen Y. - "
Ryan is as good as you can find."

October 2, 2016 | Gene O. - "
Very professional. I would definitely recommend Ed Carroll Audi to other Audi owners for service."

September 26, 2016 | Joel S. - "
Audi service consultants are the only reason I come back to Ed Carroll."

September 26, 2016 | Jeff O. - "
Ryan Barnum's service is always exceptional and one of the main reasons that I always return to Ed Carroll Audi for all of my service. Ryan always treats you well and makes sure that you are notified timely of any updates on your service. Ryan makes sure you are well informed and taken care of while your vehicle is in for service."

September 25, 2016 | Steve B. - "
Ryan was very helpful. They provided me with a loaner so that I could run some errands. The service advisors are always very helpful and very courteous."

September 24, 2016 | Marianne G. - "
Ryan takes care of us for both our Audi and Porsche, he is outstanding. We have owned many Audis and Porsches over the years in a number of locations and Ryan ranks at the top, he is one of the reasons we buy/lease our cars from Ed Carroll. Ryan is awesome, great service center."

September 24, 2016 | Maria F. - "
All my questions were answered and they always go far and beyond with the service."

September 19, 2016 | Doreen S. - "
Very friendly people. The cost was also very good."

September 17, 2016 | Karen M. - "
Your service guys are real pros. Great service, as usual."

September 12, 2016 | Carol M. - "
Thank you! Even provided extra assistance with installing bike carrier into new hitch."

September 11, 2016 | Bindi P. - "
Ryan knew about all relevant recalls and immediately told me they would be taken care of and they were. His knowledge is beyond apparent and I am confident that I get the best service possible with Ed Carroll and Ryan. I was warmly greeted when I entered and Ryan immediately called me by name and was prepared and told me all of the things that would be done. When I picked up my car it couldn't have been easier the car was washed and right out front of the dealership. Ryan went above and beyond in providing all necessary service on my A4, his professionalism is unmatched. I live in Denver now and made the hour drive to Fort Collins just to deal with him. He is trustworthy and honest. This visit was a pleasure and I couldn't be more pleased. Thank you Ryan. I will be recommending that anyone looking for a new car go to this dealership. I was introduced to John Fruend last October and he could not have been more helpful. I will send people to work with him and when I need a new audi I will be working with John. I have dealt with Ryan Barnum on numerous occasions and each time he has been friendly and professional. He makes sure that I feel comfortable asking questions and that is not something that all dealerships have. I can't express enough how pleased I was with my trip to Ed Carroll last week."

September 10, 2016 | Louis A. - "
Exceptionally competent, accommodating, and knowledgeable about service availability and time needed to accomplish needed service. Have been very pleased and pleasantly impressed with every encounter we have had at Ed Carroll since first taking the S5 there after acquiring it last December."

September 7, 2016 | Mark M. - "
Both of the service consultants needed to trade off to meet our needs as one of them needed to leave for a family emergency. Their communication with each other was excellent too! They also gave me a loaner vehicle - truly exceptional! My car broke down and nary a blip in the screen of my work day! Excellent in every way!"

September 6, 2016 | Michelle K. - "
Ryan was fantastic, as always."

September 6, 2016 | Laurie S. - "
Ryan B. is very friendly and knows his stuff. My appointment was delayed only to accommodate my schedule. Excellent as always."

September 6, 2016 | Deanna L. - "
Great and friendly staff. Always helpful."

September 4, 2016 | Alexander C. - "T
he team was very nice. The car was done as expected. The service was first rate."

September 3, 2016 | Dan B. - "
Awesome team and always a pleasure to see everyone again - Ryan, Ryan & Todd are the reason i am a loyal customer. I drive 1.5 hrs because I trust these guys and I drive within 4 blocks of Boulder Audi and never look back. In my 40s and these are the only guys I've trusted unconditionally. Their service and relationship is also the reason I will purchase all future vehicles from your location - hope your sales team is as awesome as the service team..."

September 2, 2016 | Bill R. - "
The guys are great. Love the charging station. The process was painless. I would prefer a longer look ahead at service I may need."

September 1, 2016 | Susan S. - "
Appreciated the loaner vehicle."

August 29, 2016 | Laura S. - "
Outstanding service provided. Overall outstanding service provided by all. Thanks."

August 29, 2016 | Brenna T. - "
Ryan that works at the dealership -- I know there are two Ryan's and can't remember the last name of the individual who helped me. He should seriously get a raise. He is amazing! He is always so helpful, provided me with a courtesy call to get to an appointment, and is always ensuring that I get my car done as quickly as possible."

August 29, 2016 | Brett A. - "
Ryan B. was tremendous!!"

August 26, 2016 | David S. - "
My Audi had a service alert that needed to be taken care of. It was one of the first thing the said they would take care of besides the oil change and tire rotation. Two days later I got a letter from Audi asking me to bring my car in to have a service alert taken care of. I thought it was great that they took care of the service alert before I knew about it or asked!"

August 22, 2016 | Justin F. - "
The driver's side mirror was broke when car was initially in, but you guys got part ordered promptly and got it reinstalled quickly!"

August 18, 2016 | Robert L.
- "Ryan Barnum is truly great he is so easy to talk to and he always explains what they are going to do. You have a great employee! The service dept has always worked with us about getting our car in for service. The whole staff is the best!!!"

August 16, 2016 | Paul M. - "Great place, great people."

August 15, 2016 | William M. - "Very friendly staff, excellent mechanic and they were very accommodating in providing me a loaner car while my car was getting fixed. I was very very happy with the service at Ed Carroll Audi!"

August 7, 2016 | Angela B. - "
Easiest, most pleasant car service experience ever!"

August 7, 2016 | John T. - "Ryan Barnum is an exceptionally professional service advisor - friendly and competent. He was great to work with."

August 5, 2016 | Mikala L. - "They were so accommodating; even though they are booked out with appointments. Everyone is welcoming. Really a place that goes above and beyond-- while being genuine. I called the manager after our experience with Ed Carroll because the customer service and care there is (in our opinion) unparalleled at any other dealer in Northern Colorado. They're doing things right and deserve that recognition. The car had a lot of issues and their concern for us was so comforting. We weren't sure what we were going to do; but everyone helped us find the best option."

August 4, 2016 | Michael G. - "Ryan was prompt, courteous, and friendly."

August 1, 2016 | Michael W. - "Ryan Barnum does a great job. Part of the reason we always go back to Ed Carroll for service."

July 31, 2016 | Bob M. - "
Ryan is always great. He does everything he can to assist and get the job done in a timely and professional manner. It's like I'm his only customer. The Ed Carroll dealership is always positive and a great experience."

July 26, 2016 | Mike M.
- "We live 225 miles away from Ed Carroll but it is worth the dive. We know the work will be done right and the staff is always friendly and very helpful."

July 26, 2016 | Logan T. - "Fantastic! Said hi to me before I even walked in the door."

July 25, 2016 | Lisa P.
- "They always explain everything to me in a way that is truly exceptional. I always feel special with them. Ryan Barnum and Scottie always treat me as if I'm their only customer. They always are there for me when I need help with my car. I always feel like family there. It's so nice to have my car driven up to the door when I pick it up. Thank you."

July 23, 2016 | Vincent V. - "All of my experiences at Ed Carroll have been excellent. Thank you!!"

July 21, 2016 | Craig D.
- "I will always take my Audi to this dealership. Staff is exceptional and have gone above and beyond to help me out."

July 17, 2016 | Bernie C. - "Ryan Barnum is the best service consultant I have had in over 40 years!!"

July 16, 2016 | Nancy S. - "Ryan is great. The service department is excellent."
Audi Fort Collins

3003 South College Avenue
Directions Fort Collins, CO 80525

  • Sales: (970)226-3000
  • Service: (866) 981-2724
  • Parts: (877) 230-4698
  1. Audi Fort Collins

    3003 South College Avenue
    Fort Collins, CO 80525

    • Sales: (970)226-3000
Loading Map...
true true true true true true true true true true true true